Contact

The National Concrete Coating Authority serves as a public-facing reference provider network for the concrete coating and decorative concrete surfaces sector across the United States. This page outlines how to reach the administrative office, what information to include when submitting inquiries, and the geographic and subject-matter scope within which the provider network operates. Professionals, researchers, and service seekers navigating the concrete coating sector will find the channel and message structure details below.

Additional contact options

Inquiries directed to the National Concrete Coating Authority can be submitted through the primary web form or by referencing the structured sections below to identify the most appropriate channel. The provider network maintains distinct intake pathways depending on the nature of the inquiry.

Provider Network provider inquiries relate to the inclusion, correction, or removal of a contractor, applicator, or supplier profile within the Concrete Coating Providers database. These are handled through the provider management queue and require specific business credentials to process.

Reference and scope inquiries relate to the provider network's classification structure, coverage boundaries, or the methodology described on the page. These inquiries are routed to the editorial review function.

General public inquiries cover service-seeker questions about how to navigate or interpret the provider network, including guidance on how the resource is organized. The How to Use This Concrete Coating Resource page addresses the majority of common navigation questions before an inquiry needs to be submitted.

The provider network does not provide contractor referrals, project cost estimates, product endorsements, or professional advice of any kind. Regulatory questions concerning concrete coatings — such as those involving VOC compliance under EPA air quality regulations, OSHA 29 CFR Part 1926 construction safety standards, or local building department permitting requirements — should be directed to the relevant federal, state, or municipal agency.

How to reach this office

The administrative office of the National Concrete Coating Authority receives written correspondence and electronic submissions only. No telephone support line is maintained for public inquiries at this time.

Electronic submissions are the primary and fastest channel. Submissions sent through the contact page on this page are reviewed during standard business processing windows. Response times for provider-related inquiries are generally longer than for editorial questions due to the verification steps required for contractor and supplier profiles.

Written correspondence should be addressed to the administrative office of the National Concrete Coating Authority. Correspondence that does not include complete sender identification or a clearly stated subject matter is deprioritized in the processing queue.

The office does not accept unsolicited commercial proposals, advertising pitches, or link exchange requests through any channel. Submissions of that nature are removed from the queue without response.

Service area covered

The National Concrete Coating Authority provider network operates at national scope, covering the contiguous United States, Alaska, and Hawaii. Providers and reference content address contractors, applicators, material suppliers, and coating system distributors operating in all 50 states and the District of Columbia.

The provider network covers the following concrete coating and surface treatment categories as its primary classification framework:

1. Epoxy coating systems — including single-component, two-component, water-based, and solvent-based formulations applied to garage floors, commercial slabs, and industrial substrates.
2. Polyurea and polyaspartic coatings — fast-cure systems with documented abrasion resistance ratings relevant to ASTM D4060 test standards, used in high-traffic commercial and industrial environments.
3. Polished concrete systems — mechanical grinding and densifier-based finishing systems classified by GFRC and Concrete Polishing Association of America (CPAA) gloss level grades ranging from 1 through 4.
4. Decorative overlays and microtoppings — cement-based and polymer-modified thin-film systems applied over existing concrete substrates.
5. Concrete staining and sealing — acid-reactive stains, water-based stains, and penetrating or film-forming sealers categorized by substrate interaction type.
6. Waterproofing and moisture mitigation coatings — systems addressing ASTM F2170 relative humidity thresholds and ASTM F1869 calcium chloride emission test benchmarks.

Contractors verified within the network may hold credentials from bodies including the International Concrete Repair Institute (ICRI), the American Concrete Institute (ACI), or state-level contractor licensing boards, depending on jurisdiction requirements. Licensing mandates vary by state: California's Contractors State License Board (CSLB), for example, requires a C-61/D-40 coating and lining specialty classification for certain coating applications.

The provider network does not cover roofing coatings, pool coatings, or structural concrete repair as primary categories. Cross-referenced surface preparation work — including shot blasting, scarifying, and diamond grinding — is addressed only insofar as it relates to coating system readiness.

What to include in your message

Submissions that include complete and structured information receive faster processing. The following breakdown covers the minimum required fields by inquiry type.

For provider addition or correction requests:
- Business or contractor legal name
- Physical service address and states of operation
- Applicable license numbers and issuing state licensing board
- Coating specialization categories (referenced against the 6 classifications verified above)
- Any relevant certifications (ICRI, ACI, CPAA, or manufacturer-issued applicator credentials)
- Nature of the correction if requesting a change to an existing provider

For editorial and scope inquiries:
- Specific page or classification category in question
- The factual basis for the inquiry, including any named standard, code, or regulatory reference being cited
- Preferred response format (clarification, correction, or citation update)

For general provider network navigation inquiries:
- A description of the service type or geographic area being researched
- Any specific contractor type or coating system category being sought

Submissions missing contact information or a stated subject matter are not eligible for response. The provider network does not retain submission data beyond what is necessary to process and respond to the inquiry.